problem with upgrade

[zecarodrigues]

Hello
I just upgrade from 2 TB to 10 TB.
But since then I'm not able to acess my Z drive.
Can you help me?
Jose Carlos

[BlompSupport]

Dear Jose,

We extend our gratitude for choosing Blomp services, and congratulations on upgrading your account. Your trust in us is highly valued.

Regarding the concern you've raised, could you please check if any error messages are appearing? While we are currently investigating your account, additional details about the issue would be helpful.

We thank you for your cooperation.

Best Regards,

[BlompSupport]

Dear Jose,

Thank you for your patience.

We have checked your account and we have some good news for you that the issue with Z-Drive is fixed.

Kindly log in to your Blomp account and confirm if you can now access your Z-Drive.

Thank you for your cooperation.

Kind Regards,

[zecarodrigues]

Hello
Just tried to install it again, but it´'s not working
It says that the drive is ready but I can't see or find it
Thanks
José Carlos

[BlompSupport]

Hi Jose,

How is your day going?
We are sorry that you are still having issues with your Z-Drive.

Please be informed that we have checked your account and we could not find any issues.

In order to help you we kindly ask you to do/provide the following:

1. Please make sure that you have installed one BlompGo app and that you have installed the latest version of BlompGo.
If you use the old version of BlompGo please uninstall it by following the steps below:

Control Panel > Programs > Uninstall Programs > Search for Blomp/BlompGo


2. If you are still encountering issues kindly provide more details reading the device that you are using (Windows edition, version, and system type (x86? x64?))

3. If possible, please send us a Screen recording or screenshots of the problem, so we can detect and resolve the issue asap.

Thank you in advance for your collaboration.

Kind Regards,

[zecarodrigues]

That's the informarion that you asked

[zecarodrigues]

part 2

[zecarodrigues]

It says that drive Z is ready. But can't find it anywhere
Thanks
jose Carlos

[BlompSupport]

Hello Blomper,

Happy Friday!

Thank you for sending screenshots and further information regarding your Z-Drive issue.

Our tech team is working on the problem and I will send you further instructions when it's fixed.

Thank you for your collaboration and have a good weekend.

Kind Regards,

[BlompSupport]

Hello Jose,

We hope that you had a great weekend and we thank you for your patience.
Our technical team has thoroughly inspected your account and couldn't identify any issues.

Please ensure that you are using the most LATEST version of Blomp.

If you continue to encounter difficulties with your Z-Drive even after installing the latest Blomp version, could you kindly provide us with a screen recording displaying your file explorer in the background?
Feel free to send us the video via DM.

We are looking forward to hearing from you.

Thank you for your collaboration.

Kind Regards,