Missing 1.7 TB

[discoagogo]

Uploaded 2TB of data to my 2 TB Subscription (via z drive / blomp go)

Computer (A) says files are there, blomp dashboard showed files growing and useage growing, however stops atr 365 gb)

computer (b) cannot see the same files as computer (a) but more than 365GB.

What's happened where are my files ?

[BlompSupport]

Uploaded 2TB of data to my 2 TB Subscription (via z drive / blomp go)

Computer (A) says files are there, blomp dashboard showed files growing and useage growing, however stops atr 365 gb)

computer (b) cannot see the same files as computer (a) but more than 365GB.

What's happened where are my files ?

Hello discoagogo,

Thank you for reporting the issue. Can you please let us know which OS are you using?
We will investigate the issue and come back with a solution.

Best Regards,

[discoagogo]

Windows 11.
Windows 10
Windows 11
Ios 15.8 and Ios 17.5.3

[BlompSupport]

Hi discoagogo,

Thank you for sharing details about your OS.

We’ve tested the BlompGo app on our end and didn’t encounter any issues.

Could you please send us a screen recording or some screenshots of the problem you’re experiencing?
Feel free to share them via DM if that’s more convenient.

We appreciate your cooperation!

Best regards,

[discoagogo]

I have tried to do this via PM

however you are only letting people post every 10 minutes.

I posted one screen shot. It's a real pain to wait 10 minutes to post another.

[BlompSupport]

I have tried to do this via PM

however you are only letting people post every 10 minutes.

I posted one screen shot. It's a real pain to wait 10 minutes to post another.

Hello discoagogo,

We do not have any time limitation for users to post. Any user can DM us at any time. We tested sending a message via DM and we could not find any issues.
Please try to send us the screenshot again via DM to BlompSupport or here on our Forum.

We are looking forward to receiving your feedback.

Best Regards,

[discoagogo]

When I first posted the screen shot it was fine.

[BlompSupport]

When I first posted the screen shot it was fine.

Hi discoagogo,

Do you mind sending it again? Maybe it did not upload completely when you sent it. We did not receive any screenshots from you.

Thank you.

[discoagogo]

Here you can see you are rate limiting both DMs and messages here.

[BlompSupport]

Hey discoagogo,

Hmm, that is strange. This has never happened before.
I reported to the tech team to check this out. I will let you know when it's fixed.

Apologize for the inconvenience.

Best Regards,