Can't access or download my files

kitikit · Post by **kitikit** » Mon Sep 30, 2024 11:00 am

Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check

hazzagoa · Post by **hazzagoa** » Mon Sep 30, 2024 3:21 pm

I have the same problem...how can we get help?

Post by **BlompSupport** » Mon Sep 30, 2024 3:25 pm

kitikit wrote: ↑
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check

Hello kitikit,

Thank you for reporting the issue!
Don't worry! We are currently working on the issue.

Thank you for your patience. I will let you know when it's fixed.

Best Regards,

Post by **BlompSupport** » Mon Sep 30, 2024 3:27 pm

hazzagoa wrote: ↑
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?

Hello hazzagoa,

Sorry to hear that.

We are handling the issue.

I will inform you when it's fixed.

Best Regards,

Post by **BlompSupport** » Tue Oct 01, 2024 9:39 am

kitikit wrote: ↑
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check

Hi kitikit,

Good news

We have fixed the issue. Please confirm if you can access and download your files now.

Best Regards,

Post by **BlompSupport** » Tue Oct 01, 2024 9:40 am

hazzagoa wrote: ↑
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?

Hi hazzagoa,

The issue is resolved.

Kindly check if you can access your files now.

Cheers,

kitikit · Post by **kitikit** » Thu Oct 03, 2024 11:37 pm

Everything good now, thank

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