paypal canceled, impossible to re-subscribe

[yannbauduin]

Hello,

My paypal payment for the 10TB plan was not automatically renewed as planned and I switched to the free plan.
If I try to resubscribe paypal indicates an error (the system does not work).

[BlompSupport]

Hello yannbauduin,

We apologize for the renewal issue with your 10TB account.
Could you please provide us with a screenshot of the error message?

We'll investigate if there's a problem on our end. In the meantime, please ensure that there is no issue with your PayPal account as well as your card(expiration date, enough funds).

Thank you!

Best Regards,

[yannbauduin]

No problem with my paypal account for my other payments.

Copy of screen attached.

[yannbauduin]

The automatic payment is activated in paypal, and should have been debited on September 25, but this is not the case.

[yannbauduin]

I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.

According to the error message and some research on the internet, it's a problem on your side.

What should I do to recover my 5Tb files?

[BlompSupport]

Hello yannbauduin,

Thank you for sending screenshots of the issue and for confirming that your PayPal account is working.

I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.

According to the error message and some research on the internet, it's a problem on your side.

What should I do to recover my 5Tb files?

We are checking if the issue is from our end. Are you saying that you cannot access your files?

Best Regards,

[yannbauduin]

I have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.

[BlompSupport]

I have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.

Hey yannbauduin,

Don't worry. We are checking the issue. We will let you know when it's fixed so you can try to subscribe again.

Sorry for the inconvenience again.

Best Regards,

[BlompSupport]

Hello yannbauduin,

We wanted to update you regarding the issue you reported. After our investigation, we found that the problem is from PayPal's side. We are actively working to resolve it and will notify you as soon as you can subscribe again.

Thank you for your patience and understanding.

Best Regards,

[yannbauduin]

Hello,

Thank you for your follow-up, as I really need to know if I should migrate my files to another service or if I can continue to use yours.

I'm waiting. Thank you.