Can't see my files

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scarlett_dream
Posts: 3
Joined: Fri Aug 23, 2024 4:42 pm

Can't see my files

Post by scarlett_dream » Mon Oct 21, 2024 7:20 am

Dear customer support,

I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.

Thank you in advance.

BlompSupport
Posts: 730
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't see my files

Post by BlompSupport » Mon Oct 21, 2024 8:53 am

scarlett_dream wrote:
Mon Oct 21, 2024 7:20 am
Dear customer support,

I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.

Thank you in advance.
Hello Blomper,

Thank you for reaching out. :)
We checked your account and we located your files. You have successfully uploaded 3 files containing the following storage size:

File 1 - 13.57 GB
File 2 - 7.38 GB
File 3 - 6.69 GB

To find your uploaded files please log into your Blomp account and select "My Files".

Let us know if you need further help.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

girliennc
Posts: 2
Joined: Sat Oct 03, 2020 7:04 am

Re: Can't see my files

Post by girliennc » Thu Oct 24, 2024 7:43 pm

I am having the same issue. I have two folders with files but only one is showing.

BlompSupport
Posts: 730
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't see my files

Post by BlompSupport » Fri Oct 25, 2024 9:09 am

girliennc wrote:
Thu Oct 24, 2024 7:43 pm
I am having the same issue. I have two folders with files but only one is showing.
Hi girliennc,

We are sorry to hear that you can only see one of your two folders. :?
Give us some time to review your account. We will let you know once we have a solution.

Thank you for being part of our awesome Blomp community. :)

Have a great Friday.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

scarlett_dream
Posts: 3
Joined: Fri Aug 23, 2024 4:42 pm

Re: Can't see my files

Post by scarlett_dream » Sun Oct 27, 2024 8:18 am

Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards
Attachments
Снимок экрана 2024-10-27 в 15.14.47.png

BlompSupport
Posts: 730
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't see my files

Post by BlompSupport » Mon Oct 28, 2024 6:33 am

girliennc wrote:
Thu Oct 24, 2024 7:43 pm
I am having the same issue. I have two folders with files but only one is showing.
Hey girliennc

Happy Monday!

We sent a DM regarding your missing folder.

Kindly check. Thank you.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 730
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't see my files

Post by BlompSupport » Mon Oct 28, 2024 6:42 am

scarlett_dream wrote:
Sun Oct 27, 2024 8:18 am
Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards
Hi scarlett_dream,

Happy start of the week. :)

Thank you for sending us a screenshot regarding your missing files.
Please give us some time to review your account.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 730
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't see my files

Post by BlompSupport » Mon Oct 28, 2024 10:02 am

scarlett_dream wrote:
Sun Oct 27, 2024 8:18 am
Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards
Hi scarlett_dream,

Can you please click on the Menu icon (marked in red in the attached screenshot) and let us know if you can find the rest of your file?

Best Regards,
Attachments
Can't see files 2024-10-27 в 15.14.47.png
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

scarlett_dream
Posts: 3
Joined: Fri Aug 23, 2024 4:42 pm

Re: Can't see my files

Post by scarlett_dream » Wed Oct 30, 2024 11:28 am

Dear customer support,

yes, I can! Thank you very much!

best regards

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