Blomp Support Forums

Добрый день, перестали загружаться файлы - после завершения загрузки окно само обновляется и файл исчезает. Так же не создается папка, надпись "Ошибка сервера", затем появляется путь "корневой каталог + название папки", но фалы туда не загружаются и затем папка исчезает.
Пробовал через день - всё повторяется.

Dear Blomper,

We sincerely apologize for the inconvenience you're facing while trying to create a new folder and download files.

Could you please specify whether you encounter this issue on the Blomp website or through the Blomp Live app? While our initial tests indicate that the downloading feature is functioning correctly on our end, our technical team will conduct a thorough review to ensure everything is in order.

To assist us further, could you share a screenshot of the error message you're receiving? Additionally, kindly check your internet connection, ensuring it's stable, and consider clearing your caches.

Your cooperation is highly appreciated. We hope you have a pleasant day. We'll keep you updated on the status of the issue once our team has resolved it.

Best regards,

Это на веб-сайте Blomp. Интернет-соединение стабильное, кэш очищен. Скрин прилагаю.

Мне удалось создать папку на английском языке (ранее на русском языке не получалось). Но файлы в неё не загружаются (сначала успешная загрузка, потом они исчезают).

Dear Blomp user,

Thank you very much for providing us with screenshots and additional information about your issue with downloading files.

Please answer the following:

1. Are you confirming that you no longer encounter problems when creating a new folder?
2. You have only issues with downloading files now. Is this correct?

Give us some time to thoroughly investigate the problem, and we will reach out to you with updates.

Regards,

1. Да. Но только на английском языке. Yа русском не получается.
2. Да. Файлы не загружаются.

Dear Blomper,

Thanks a bunch for the clarification.
Our tech team is working on the both issues and we will let you know when it's fixed so you can create new folders and download files once again.

Thank you for your cooperation and have a good day.

Regards,

Dear Blomper,

We're pleased to update you that the problem is currently being addressed.

Kindly verify if you can now:

1. Create a new folder.
2. Download an entire folder. Please note that you should expect an email containing a download link, which you'll need to click on to retrieve your files.

Please inform us of your experience with these actions.

We anticipate your feedback.

Thank you, and have a great day

Всё работает: папки на русском языке, загрузка файлов. Благодарю за помощь!

Пожалуйста Blomper,

Thanks for letting us know everything's working now!

If you ever have more questions or need assistance, just give us a shout.

Wishing you an awesome day ahead!