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Invalid confirmation number entered.

Posted: Tue Oct 01, 2024 10:47 pm
by risoul
I cannot register an account for my family member. When clicking HERE on the "Blomp Email Verification" I received the following "Invalid confirmation number entered."

This is with different emails from different domains.

Re: Invalid confirmation number entered.

Posted: Wed Oct 02, 2024 10:12 am
by BlompSupport
risoul wrote:
Tue Oct 01, 2024 10:47 pm
I cannot register an account for my family member. When clicking HERE on the "Blomp Email Verification" I received the following "Invalid confirmation number entered."

This is with different emails from different domains.
Hello risoul,

We are sorry that you had an issue inviting a family friend to Blomp. We are working on resolving the issue. I will let you know when it's fixed so you can try to send the Blomp invitation for your family member to register again.

Thank you for your patience.

Best Regards,

Re: Invalid confirmation number entered.

Posted: Wed Oct 02, 2024 8:51 pm
by risoul
Hi there, this is also happening with new registrations. It seems to be the that you are unable to verify emails as it happens after receiving the "Blomp Email Verification" email.

Re: Invalid confirmation number entered.

Posted: Thu Oct 03, 2024 12:39 pm
by BlompSupport
Hello Blomper,

Thank you for your patience. We have fixed the issue with the invites.
Please try to invite your family member again.
Before you do that please make sure that you remove your previous invitation.
To do that go to your Blomp account>Get more space>
Click on the "x" of the red field that says "not verified" to remove the invitation.

Let us know if your family member will sign up successfully via your invitation.

Best Regards,