Cannot Login

[bert07]

When I try to login to my account, Blomp says that the user does not exist. And 'yes' I checked for typing errors.
regisered with marien.bert@telenet.be

But my new e-mail is marien.bert@proximus.be

[BlompSupport]

Hello Blomper,

Happy start of the week!

1. Can you please explain what do you mean by

But my new e-mail is marien.bert@proximus.be

?
Do you want to change your email address?

2. Regarding your Blomp account marien.bert@telenet.be we will check and we will come back to you with a solution.

Best Regards,

[BlompSupport]

Hello Blomper,

Thank you for your patience.
We have checked your account marien.bert@telenet.be and found out that it was closed on April 24th. Your last login was on 2024-03-14.

However, we have some fantastic news!

Your Blomp account (marien.bert@telenet.be) is being restored. Please log in using your previous password and let us know if the login is successful. If you need your password, just let us know, and we will send it to you directly.

Regarding your new email address, we are still awaiting your feedback. Would you like to update your email address, or are you considering opening a new account? Please let us know if you need any further assistance.

Thank you and have a great day!

Best regards,

[ZAoWjpq2]

Yes, I could login now. Thank you.

Yes, I would like to change my email address to marien.bert@proximus.be

[BlompSupport]

Yes, I could login now. Thank you.

Yes, I would like to change my email address to marien.bert@proximus.be

Hello Blomper,

We’re glad to hear that you can now log in without any issues!

Regarding the email change, please note that currently, there isn't an option to change the email address, and we are unable to assist with this. However, you can create a new account with your new email address free of charge.

We apologize for any inconvenience this may cause and wish you a wonderful day!

Best Regards,