Cannot Upload Large File

[embroider5169]

Hey Blomp,

Perfect! if you need further information or timestamps please let me know, and thank you once again for the hard work in trying to solve this issue.

Kind regards!

[embroider5169]

Hi Blomp,

I just wanted to let you know that i received a new error, timestamp is CEST timezone.
Hope it helps in finding the source of the issue.


Kind regards,

[BlompSupport]

Hello Blomper,

Thank you for providing a screenshot of the new error message.

Our team is still working on resolving the issue.
I will keep you posted.

Thank you for your cooperation and your patience.

Best Regards,

[embroider5169]

Hi Blomp,

I know you're still working on a fix but just wanted to inform that another issue comes up, might have to do with the other problems that causing this.

Upload size: 16.5GB
Transfer size: 66GB

Meaning, when trying to upload 50 files combined of 16.5GB it took a total of 66GB to complete this upload.

This might be caused by this error: (email is redacted only)

Code: Select all

2024-06-20 17:10:22 ERROR : Attempt 1/3 failed with 3 errors and: Put "http://swiftproxy.acs.ai.net:8080/v1/AUTH_8b989f118e624ca6957e102775583f6f/REDACTED@gmail.com/otjg5dq72smqg6l9dggdpu5i70/6abdhni7f2jkelj1ipbr6sacm4/9rkq94s90c7osqssp5vkqe7eb4/dg1f0t5e9lnvfg0nsu524ttg5c/n96uahlv1t2vl129atq21ip3oqbaod19bbmlr4uq0h3i9l0vc7npu80k08ekhcqoka6ogld8vb26tr3csuqnvcie93j8g1jlvk0o7v8": write tcp 46.232.211.60:14362->205.134.187.66:8080: i/o timeout

Thanks for everything so far.
Cheers

[embroider5169]

So a small update, this might help isolate the issue.

This example
filesize: 88GB
Traffic so far: 91GB

What i've noticed is that the speeds now start up fast, they hit the 100MB/s upload range but then somehow lose connection to swift service (i think you're data goes from my server to swift swift to then be transfered to the blomp servers (correct me if i'm wrong)).

After a few seconds the connection closes and keeps the file uploading hanging, then it discards that progress to start it again and that repeats the process until it finally manages to upload it correctly.

on the image below you can see 3 highlights:

The first highlight it to show you the filesize has increased from 88GB to 91GB due to failures on upload.
The second highlight shows a hanging file at 68%, that file crashes and then tries to reupload once again.
The third highlight shows that after uploading 100% its unable to confirm the MD5 check that the file has been uploaded correctly, so it sees the upload as incomplete and starts over as well.

i hope this helps in your search for the core issue.

Cheers.

[BlompSupport]

So a small update, this might help isolate the issue.

This example
filesize: 88GB
Traffic so far: 91GB

What i've noticed is that the speeds now start up fast, they hit the 100MB/s upload range but then somehow lose connection to swift service (i think you're data goes from my server to swift swift to then be transfered to the blomp servers (correct me if i'm wrong)).

After a few seconds the connection closes and keeps the file uploading hanging, then it discards that progress to start it again and that repeats the process until it finally manages to upload it correctly.

on the image below you can see 3 highlights:

The first highlight it to show you the filesize has increased from 88GB to 91GB due to failures on upload.
The second highlight shows a hanging file at 68%, that file crashes and then tries to reupload once again.
The third highlight shows that after uploading 100% its unable to confirm the MD5 check that the file has been uploaded correctly, so it sees the upload as incomplete and starts over as well.

i hope this helps in your search for the core issue.

Cheers.

Hello Blomper,

Thank you for providing further details about your 88 GB file upload. Our team is currently investigating the issue, and your information will be incredibly helpful for our tech team. I'll keep you updated as soon as we have a solution.

Have a great weekend.

Best Regards,

[BlompSupport]

Hello Blomper,

Thank you for your patience, and we apologize for the delayed response. We are pleased to inform you that the issue has been resolved.
Please proceed to upload your large files and check if everything is working correctly now.

Best Regards,