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jftrochez
- Posts: 3
- Joined: Tue Dec 21, 2021 12:49 am
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by jftrochez » Mon Oct 14, 2024 6:48 pm
Thank you for your follow-up. This is the message that appears when I attempt to login. My credentials are not being accepted by the app. I have already tried a password reset as well, and was still unable to log in to the app. The app says "Invalid credentials..." see attached screenshot.
https://ibb.co/F6y1xsD
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BlompSupport
- Posts: 745
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Tue Oct 15, 2024 8:10 am
Hello jftrochez,
We tested your credentials and we could log in without issues.
jftrochez wrote: ↑Mon Oct 14, 2024 6:48 pm
Thank you for your follow-up. This is the message that appears when I attempt to login. My credentials are not being accepted by the app. I have already tried a password reset as well, and was still unable to log in to the app. The app says "Invalid credentials..." see attached screenshot.
https://ibb.co/F6y1xsD
In order to see the issue from your end we kindly ask you to send us a screen recording of your attempt to log in via DM.
Thank you for your cooperation.
Best Regards,
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BlompSupport
- Posts: 745
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Wed Nov 13, 2024 10:13 am
Hi jftrochez,
Can you log into the Blomp app now?
Let us know if you need further assistance.
In case you can't log in we are looking forward to receiving your screen recording of the issue.
This is our last follow-up. If you do not reply we will assume that you don't need further help.
Thank you for the collaboration.
Best Regards,