Can't see my files

[scarlett_dream]

Dear customer support,

I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.

Thank you in advance.

[BlompSupport]

Dear customer support,

I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.

Thank you in advance.

Hello Blomper,

Thank you for reaching out.
We checked your account and we located your files. You have successfully uploaded 3 files containing the following storage size:

File 1 - 13.57 GB
File 2 - 7.38 GB
File 3 - 6.69 GB

To find your uploaded files please log into your Blomp account and select "My Files".

Let us know if you need further help.

Best Regards,

[girliennc]

I am having the same issue. I have two folders with files but only one is showing.

[BlompSupport]

I am having the same issue. I have two folders with files but only one is showing.

Hi girliennc,

We are sorry to hear that you can only see one of your two folders.
Give us some time to review your account. We will let you know once we have a solution.

Thank you for being part of our awesome Blomp community.

Have a great Friday.

[scarlett_dream]

Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards

[BlompSupport]

I am having the same issue. I have two folders with files but only one is showing.

Hey girliennc

Happy Monday!

We sent a DM regarding your missing folder.

Kindly check. Thank you.

Best Regards,

[BlompSupport]

Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards

Hi scarlett_dream,

Happy start of the week.

Thank you for sending us a screenshot regarding your missing files.
Please give us some time to review your account.

Best Regards,

[BlompSupport]

Dear customer support,

that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.

Best regards

Hi scarlett_dream,

Can you please click on the Menu icon (marked in red in the attached screenshot) and let us know if you can find the rest of your file?

Best Regards,

[scarlett_dream]

Dear customer support,

yes, I can! Thank you very much!

best regards