Blomp Support Forums

Hi again Blomper!

Our team has checked your account and confirmed that everything seems to be working smoothly now.

Please do us a favor and try to download and open your video file once again. Please let us know if it's working.
If you see any error message please send us a screenshot of it.
If your problem persist please send us the name of the file you are trying to download and our team will investigate further the issue.

Thank you for your patience and cooperation.

Regards,

Hello Blomper,

We hope that you are doing well.
The tech team confirmed that you should be able to download your videos files without issues.

Would you mind trying to download your video files again? Is the problem fixed?
In case you are still experiencing further issues and you still get the error "file not able to open" kindly send us the files names that you can not download and our tech team will check the issue.

Kind Regards,

Hello I regret to inform a had a free account and I wasn't able to log in for a while (over a month) is there a way to get my files back?

Hello Blomper,

Great news! - You can get back your closed account with the previously uploaded files!

Please provide the email address of your closed account or send it to us via DM and we will recover the deactivated account.

Thank you for using Blomp services and have a fantastic day

Kind Regards,

supercars9790 wrote: ↑

Sun Mar 10, 2024 6:07 am

Hello I regret to inform a had a free account and I wasn't able to log in for a while (over a month) is there a way to get my files back?

Hello supercars9790,

Do you still need help with your account recovery?

From now on, you can now handle your account recovery independently. To recover your account, please visit https://dashboard.blomp.com/ and follow the instructions provided here https://support.blomp.com/viewtopic.php ... 92d6025083

If you need further help, please reach out to us.

Have a great Monday!

Best Regards,

Hello supercars9790,

Are you still in need of help with your account recovery? If so, please provide us with a screenshot of the activation fee payment, and we’ll assist you promptly.

This will be our final follow-up regarding your account recovery issue. If we don’t hear back from you soon, we’ll assume the matter has been resolved.

Thank you for choosing Blomp. Have a great weekend!

Best regards,