Blomp Support Forums

Installed the new version and it's doing it again
Can,'t find the Z driver,
José Carlos

I installed the new version and now I can't find Drive Z

zecarodrigues wrote: ↑

Thu Jun 20, 2024 4:56 am

I installed the new version and now I can't find Drive Z

Hello Jose,

We are sorry that the issue appeared again. Our tech team will investigate the situation.
Do you see any error messages? Please send us screenshots, if possible.
Thank you.

Regards,

Can't send screeshots because I can't install it

zecarodrigues wrote: ↑

Fri Jun 21, 2024 1:51 am

Can't send screeshots because I can't install it

So what is the message that shows when you try to install it?
Do you have admin privileges on the machine?
Is it company owned or personal?
What windows version are you running? --> Winkey + R --> type in winver and hit enter.

Please explain the steps you take and what happens, without it we cannot provide support, simply stating something doesn't work without context is like buying ice cream for a week but not having a freezer.

hope you can provide some more details so either the community or blomp can help you figure out whats happening.

Cheers

zecarodrigues wrote: ↑

Fri Jun 21, 2024 1:51 am

Can't send screeshots because I can't install it

Happy Friday Jose!

We are sorry that you still cannot access your Z-Drve.

So what is the message that shows when you try to install it?
Do you have admin privileges on the machine?
Is it company owned or personal?
What windows version are you running? --> Winkey + R --> type in winver and hit enter.

Please explain the steps you take and what happens, without it we cannot provide support, simply stating something doesn't work without context is like buying ice cream for a week but not having a freezer.

hope you can provide some more details so either the community or blomp can help you figure out whats happening.

Cheers

Kudos to you embroider5169, for asking the technical questions. That is super helpful. We appreciate you.

Jose, kindly answer the quoted questions so we can detect and resolve the issue asap.

Best Regards,

Hello Jose,

Thank you for your patience. We have successfully tested the installation of Blomp and were able to access the Z-Drive without any issues. Please try installing it again and let us know if it works for you.

Here is a screen recording of our test:

https://screenrec.com/share/ZmhX0qEALr

Have a great weekend.

Best Regards,

Good morning,
Thank you for your information.
I installed the software again and now it works.
I hope it stays that way.
Thank you very much
jose Carlos

Hello Jose,

Happy Monday!

Thank you for the confirmation. We are glad that you can now access your Z-Drive.
If you need further assistance please contact us.
We are here to help.

Best Regards,