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Can't access or download my files

Posted: Mon Sep 30, 2024 11:00 am
by kitikit
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image

Re: Can't access or download my files

Posted: Mon Sep 30, 2024 3:21 pm
by hazzagoa
I have the same problem...how can we get help?

Re: Can't access or download my files

Posted: Mon Sep 30, 2024 3:25 pm
by BlompSupport
kitikit wrote:
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image
Hello kitikit,

Thank you for reporting the issue!
Don't worry! We are currently working on the issue.

Thank you for your patience. I will let you know when it's fixed.

Best Regards,

Re: Can't access or download my files

Posted: Mon Sep 30, 2024 3:27 pm
by BlompSupport
hazzagoa wrote:
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hello hazzagoa,

Sorry to hear that. :(
We are handling the issue.

I will inform you when it's fixed.

Best Regards,

Re: Can't access or download my files

Posted: Tue Oct 01, 2024 9:39 am
by BlompSupport
kitikit wrote:
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image
Hi kitikit,

Good news :)

We have fixed the issue. Please confirm if you can access and download your files now.

Best Regards,

Re: Can't access or download my files

Posted: Tue Oct 01, 2024 9:40 am
by BlompSupport
hazzagoa wrote:
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hi hazzagoa,

The issue is resolved. :) Kindly check if you can access your files now.

Cheers,

Re: Can't access or download my files

Posted: Thu Oct 03, 2024 11:37 pm
by kitikit
Everything good now, thank