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Can't access or download my files
Posted: Mon Sep 30, 2024 11:00 am
by kitikit
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Re: Can't access or download my files
Posted: Mon Sep 30, 2024 3:21 pm
by hazzagoa
I have the same problem...how can we get help?
Re: Can't access or download my files
Posted: Mon Sep 30, 2024 3:25 pm
by BlompSupport
kitikit wrote: ↑Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Hello kitikit,
Thank you for reporting the issue!
Don't worry! We are currently working on the issue.
Thank you for your patience. I will let you know when it's fixed.
Best Regards,
Re: Can't access or download my files
Posted: Mon Sep 30, 2024 3:27 pm
by BlompSupport
hazzagoa wrote: ↑Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hello hazzagoa,
Sorry to hear that.
We are handling the issue.
I will inform you when it's fixed.
Best Regards,
Re: Can't access or download my files
Posted: Tue Oct 01, 2024 9:39 am
by BlompSupport
kitikit wrote: ↑Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Hi kitikit,
Good news
We have fixed the issue. Please confirm if you can access and download your files now.
Best Regards,
Re: Can't access or download my files
Posted: Tue Oct 01, 2024 9:40 am
by BlompSupport
hazzagoa wrote: ↑Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hi hazzagoa,
The issue is resolved.
Kindly check if you can access your files now.
Cheers,
Re: Can't access or download my files
Posted: Thu Oct 03, 2024 11:37 pm
by kitikit
Everything good now, thank